Return & Warranty Policies

Return & Warranty Policies

T-BOX BARREL COMPANY, INCORPORATED LIFETIME LIMITED WARRANTY

T-BOX BARREL COMPANY, INCORPORATED products are warranted to be free from defects in materials or workmanship for the useful life of the product when purchased from T-BOX BARREL COMPANY, INCORPORATED or an authorized dealer of T-BOX BARREL COMPANY, INCORPORATED products. Within this period, we will, at our sole discretion, repair or replace any components that fail in normal use. Such repairs or replacement will be made at no charge to you for parts and/or labor, provided that you shall be responsible for any transportation charges. Replacement products may be new or refurbished at our discretion.

This warranty does not apply to: (i) normal wear and tear (ii) cosmetic damage, such as scratches, nicks, or damage to applied coatings unless product damage has occurred due to a defect in material or craftsmanship; (iii) damage caused by accident, abuse, misuse, neglect, flood, fire, or other acts of nature or external causes; (vi) damage caused by service performed by anyone who is not an authorized service provider of T-BOX BARREL COMPANY, INCORPORATED; (v) damage to a product that has been modified or altered without the prior written permission of T-BOX BARREL COMPANY, INCORPORATED; (vi) the serial number is illegible (if applicable).

Repairs have a ninety (90) day warranty. If the unit sent in is still under its original warranty, then the repair will enjoy the same warranty as the original product.

THE WARRANTIES AND REMEDIES CONTAINED HEREIN ARE EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES EXPRESS, IMPLIED, OR STATUTORY, INCLUDING ANY LIABILITY ARISING UNDER ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, STATUTORY OR OTHERWISE. Subject to applicable law, in no event shall our liability exceed the purchase price of the Hardware.

This limited warranty does not apply to any components that may be required to use T-BOX BARREL COMPANY, INCORPORATED products. You may contact T-BOX BARREL COMPANY, INCORPORATED regarding this policy at webinquiries@tbox-barrels.com , subject line WARRANTY.

RETURNS

You may return to us any UNUSED T-BOX BARREL COMPANY, INCORPORATED product you purchase from us, in its original condition, within 30 days of purchase for a full refund, less a restocking fee of 50 USD and any transaction fees that may occur. If you purchased a T-BOX BARREL COMPANY, INCORPORATED product from a third party, such party will provide information about eligible returns. For all returns, including warranty returns, you must pack your T-BOX BARREL COMPANY, INCORPORATED product in its original packaging and include all accessories, original documentation, and bill of sale. We reserve the right to charge for any damage to the T-BOX BARREL COMPANY, INCORPORATED product, and missing part fees may apply.

Please contact us at webinquiries@tbox-barrels.com, subject line RETURN RMA prior to returning any product to receive a return authorization form and RMA number. You will be responsible for, and pre-pay, all return shipping charges and shall assume all risk of loss or damage to product while in transit to us. We recommend that you use a traceable method of shipping for your protection. We will pay for shipping to return any product to you.

Once you have obtained the RMA number, please send us your purchased T-BOX BARREL COMPANY, INCORPORATED product with the RMA number clearly marked on the outside of the package and on the shipping slip if you choose to use traceable carriers such as UPS or FEDEX. Shipping fees for returns are your responsibility. Return shipping instructions and return address will be included in your RMA document provided by T-BOX BARREL COMPANY, INCORPORATED.